Policies
1. Company Overview
InsoFire Material Technology Hangzhou Co., Ltd. has been a leader in the fiberglass fabric industry for over 30 years. We specialize in manufacturing fire-resistant and high-temperature-resistant materials, including fire blankets, fireproof bags, and thermal insulation products. Our state-of-the-art facility spans 33,000 square meters and is equipped with 10 customized production lines, enabling us to offer rapid response times and small-batch customization to meet diverse client needs.
2. Product Quality & Certifications
We are committed to delivering products that meet the highest quality standards. Our offerings are certified under ISO, EN, ASTM, and AS/NZS standards. Additionally, we provide Material Safety Data Sheets (MSDS) for all our products.
3. OEM/ODM Services
We offer both OEM and ODM services, allowing us to produce specialized products tailored to your specifications. With over 30 years of experience in fiberglass weaving and coating, we can customize various types of fiberglass cloths and apply coatings such as silicone, PVC, PU, vermiculite, PTFE, and acrylic to enhance product applicability.
4. Environmental & Safety Standards
Our products are designed to withstand a wide range of environmental conditions, including temperatures from -33°C to +80°C, high humidity, and exposure to UV radiation. We adhere to strict environmental and safety standards to ensure the reliability and durability of our products.
5. Warranty & After-Sales Support
We provide a comprehensive warranty for our products, covering any defects in materials or workmanship. Our after-sales support team is available to assist with any inquiries or issues, ensuring customer satisfaction throughout the product lifecycle.
6. Privacy & Data Protection
We prioritize the privacy and security of our clients’ information. All personal and business data collected through our website or during transactions are handled in compliance with applicable data protection laws and are used solely for the purpose of fulfilling orders and improving our services.
7. Terms of Service
By engaging with InsoFire Material Technology Hangzhou Co., Ltd., you agree to our terms and conditions, which govern the use of our products and services. These terms are designed to ensure a clear understanding between our company and our clients, promoting a mutually beneficial business relationship.
For more detailed information or specific inquiries, please contact our customer service team at sales@insofire.com.